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Project Management

Project management focuses on planning and organizing a project and its resources. This includes identifying and managing the lifecycle to be used, applying it to the user-centered design process, formulating the project team, and efficiently guiding the team through all phases until project completion.

Value of Project Management

Through proper project management, you can assure that the purpose/vision and goals of the project are maintained, all while supporting the audiences’ tasks and objectives.  Additionally, you avoid risks and effectively and efficiently use your available resources.  It also helps the team members to understand their responsibilities, the deliverables expected, and the schedule everyone needs to follow to complete the project on time and within budget.

Areas within Project Management

The Project Management Institute (PMI) has identified nine areas of knowledge within project management:

Integration management

Scope management

Time management

cost management

quality management

Human resource management

Communication management

Procurement management

Risk management and

Building a Team and Encouraging Communication

Depending on your project needs, the size of your team and the roles needed may vary.  Keep in mind that members on your team may fulfill one role or may fulfill many.

Regardless of the size of the team, it’s important to identify how the team will communicate and collaborate with one another.  This includes discussing upfront:

Planned/ regular meetings


Scope, which correlates to the requirments

Change control plan


Risk assessment and management plan

Resources, including technology, budget, and team roles and responsibilities

Risk assessment and management plan

Project Phases, Life Cycles, and Incorporating User-Centered Design Principles

Projects are typically broken down into phases.  Each phase outlines the work that needs to be done and who is involved.  Generally, in order for a phase to be considered complete, specific deliverables need to have been completed and handed off.  Some project teams, however, do choose to implement fast tracking, which is when phases are overlapped.

A lifecycle defines the beginning and end of the project; it represents all of the phases together.  When defining the project’s life cycle, the first phase is noted as Step 0.  It usually captures the visioning and conceptualizing of the project.  According to the Project Management Institute, most life cycles have four or five phases but some may have more.

The most common lifecycle approaches are Waterfall and Agile., Regardless of the approach you choose, you will need to incorporate user-centered design (UCD) best practices and methods.  At a high-level, the UCD process includes the following steps: planning, collecting and analyzing data, writing content, designing and developing prototypes of the system, and testing.

Project Plan and Charter Agreement

When defining your project, it is important to come up with a project plan that the team agrees to upfront so that it can serve as a reference point throughout the project. Make sure when outlining your plan, that throughout it you note how you plan to include user-centered design best practices and methodologies. Most project plans outline:


Whether meetings will be held in-person, virtually, or both

Scope, which correlates to the requirments

How the team will share and collaborate on documents

Workflow for decisions and approval

Where documents will be stored and how they will be version controlled

At the end of the project plan, depending on your team’s needs, you may choose to include a charter agreement. A charter agreement is typically a one page document that has the sponsor of the project sign off that they agree to the work to be done as outlined by the team in the project plan. Remember, however, that successful teams understand upfront that things happen and that they’ll need to adapt. The project plan establishes the baseline for how you assume the project will happen and then provides information about the process for taking changes into account, should they arise.